Most lenders doing indirect lending do business with at least some independent dealers. If you develop a specific and detailed policy and follow it, doing business with independents makes good sense. The most common concerns are:
- Does the dealer have the financial strength to weather economic downturns?
- What recourse do I have if I don’t get the title?
- Are the dealership employees properly trained?
- Will I get complete and accurate loan documents?
If you do business only with franchise dealers, consider the following:
- Having a franchise from a manufacturer does not guaranty a dealer’s financial strength or that the dealer will stay in business.
- Independent dealers vary dramatically in size and financial strength just like franchise dealers.
- Some independents have excellent technological infrastructure and well trained management and finance professionals. Some definitely do not.
- New developments can practically eliminate the risks of not getting a perfected lien from an independent dealer.
If your indirect program isn’t available in independent dealerships, it isn’t available to buyers of almost half of all used vehicles. What do you think? Should you be doing business with independents? Are the problems or risks exaggerated? Have you done enough research on ways to reduce the risks?